Microsoft promises full 40% refund to HP customers hit by Cashback glitch |
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Microsoft promises full 40% refund to HP customers hit by Cashback glitch
Microsoft is vowing to make things right for the online shoppers who received refunds of 3 percent, rather than the promised 40 percent, when using its Live Search Cashback service to make purchases Friday through HP's online store. The company is asking people to contact customer support through this site to make sure their Cashback accounts are properly credited.
That still leaves in the cold anyone who had planned to take advantage of the discount but was unable to access the Live Search Cashback site because of its Black Friday outage. A Microsoft representative said in an e-mail that people who didn't make purchases through Live Search Cashback won't be eligible for the 40 percent discount.
Here's the company's full statement on the issue ...
“Microsoft Live Search cashback experienced an unexpected outage for several hours on Friday, November 28. If you are interested in following up on a cashback rebate for a qualifying HP purchase that you completed Friday at HP's Home & Home Office web site, we kindly request that you contact Microsoft at https://support.search.live.com/ . To ensure the best possible support from Microsoft, please have available your order number and the email address you provided prior to transferring to the HP site. We apologize for any inconvenience that this issue caused.”
Some of the people who have e-mailed me about the glitches have reported less-than-smooth experiences with the Live Search customer support system. If you go through the process of trying to correct the cashback amount from your HP purchase, please report back on how it goes.
About Todd Bishop
Todd Bishop is co-founder and managing editor of TechFlash. He has covered Microsoft and the technology industry for more than five years, most recently as a daily newspaper reporter and blogger based in Seattle.
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