Dude, you may be getting a settlement check from Dell

Puget Sound Business Journal

Today On Techflash

Tech Events

February - March 2010

View All Events

Thursday February 11, 2010

8:00 AM PST

Mobile Commerce in a Wireless Data World

Wednesday February 17, 2010

5:30 PM PST

Net-Success-Working Event

Thursday March 4, 2010

5:30 PM PST

WTIA Industry Achievement Awards

Sunday March 21, 2010

12:00 PM PDT

Software User Assistance Conference

Thursday March 25, 2010

7:00 AM PDT

Social Media Conference NW

Mass High Tech

CONSUMER AFFAIRS

Dude, you may be getting a settlement check from Dell

John Cook on Monday, January 12, 2009, 7:31am PST

Comments

| Permalink

Personal computers

Rob McKenna

You gotta love the lead of this press release from Washington State Attorney General Rob McKenna this morning.

"Dude, you might have a Dell settlement check coming!" As part of an agreement with 34 states, McKenna today announced that Dell will pay $1.5 million in restitution to consumers who experienced problems with rebate offers, repair policies, technical support issues and other financing promotions.

Consumers had complained that they received higher interest rates than promised, while others said they didn't receive warranty service on their Dell computers. Others never received rebates.

Dell doesn't admit any wrongdoing in the matter, but as part of the settlement it must change a number of its warranty, rebate and marketing practices.

“It’s time for a reboot of Dell’s customer service system,” McKenna said in the release. “Our agreement requires disclosures to prevent future communication breakdowns and ensures that customers who are owed money are promptly paid.” Washington state is set to get about $200,000 of the funds.

If you believe you are owed a refund, more information can be found in the press release.

About John Cook

John Cook is co-founder and executive editor of TechFlash. He has been covering the technology beat for nearly a decade, writing about startups, entrepreneurs and venture capital, most recently serving as a reporter/blogger at the Seattle Post-Intelligencer.

READ FULL BIOGRAPHY

206-876-5441

@johnhcook

Recent Sponsor Posts

Seattle Repertory Theatre presents Glengarry Glen Ross Feb 5th to Feb 28th

One of the largest and most renowned regional theatres in the country, Seattle Repertory Theatre produces a mix of celebrated classics, recent Broadway hits and cutting-edge new works in two theatre spaces. Now playing David Mamet's American classic Glengarry Glen Ross through February 28. Join us for Sales Rep Industry night February 11 with the Puget Sound Business Journal. For details click here.

MORE INFORMATION

Attention Web Developers

Join the Microsoft WebsiteSpark program and get software, support and visibility – at no upfront cost. You’ll benefit from fast and easy access to current Microsoft development tools, platform technology and server products including Visual Studio, Expression Studio, Silverlight, Windows Web Server 2008 and SQL Server 2008 Web.

Seattle-based Adhost is a WebsiteSpark hosting partner providing dedicated servers with free Windows Web Server 2008 and SQL Server 2008 licensing for three years to Web developers enrolled in WebsiteSpark. Servers are located in our secure data center with SAS 70 Type II certification, 24x7 technical support and 24x7 client access.

Join today.

MORE INFORMATION

WTIA 15th Annual Industry Achievement Awards

Held on March 4^th at the Showbox SODO, this casual event celebrates and recognizes some of the best emerging and established companies in the Washington Tech Industry. The evening will feature a finalist company technology showcase and a variety of coffee, chocolate, and wine samples from local companies. More than 800 attendees are expected to be present at the celebration. Public online voting for Technology Leader of Tomorrow Scholarships will open February 3^rd on the WTIA site.

We congratulate the 2010 finalists and look forward to unveiling the winners on March 4^th. REGISTER NOW!