Dude, you may be getting a settlement check from Dell |
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Dude, you may be getting a settlement check from Dell
Rob McKenna
You gotta love the lead of this press release from Washington State Attorney General Rob McKenna this morning.
"Dude, you might have a Dell settlement check coming!" As part of an agreement with 34 states, McKenna today announced that Dell will pay $1.5 million in restitution to consumers who experienced problems with rebate offers, repair policies, technical support issues and other financing promotions.
Consumers had complained that they received higher interest rates than promised, while others said they didn't receive warranty service on their Dell computers. Others never received rebates.
Dell doesn't admit any wrongdoing in the matter, but as part of the settlement it must change a number of its warranty, rebate and marketing practices.
“It’s time for a reboot of Dell’s customer service system,” McKenna said in the release. “Our agreement requires disclosures to prevent future communication breakdowns and ensures that customers who are owed money are promptly paid.” Washington state is set to get about $200,000 of the funds.
If you believe you are owed a refund, more information can be found in the press release.
About John Cook
John Cook is co-founder and executive editor of TechFlash. He has been covering the technology beat for nearly a decade, writing about startups, entrepreneurs and venture capital, most recently serving as a reporter/blogger at the Seattle Post-Intelligencer.
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