Amazon.com's secret project: Code name 'Vitamin C' |
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Amazon.com often names internal projects after cities and rivers in Brazil and Latin America. So I was surprised to hear from a couple sources about an Amazon project code-named "Vitamin C." It's an effort to consolidate the company's enterprise business, which builds ecommerce platforms for big retailers like Target and Marks & Spencer, and its WebStore business, which gives smaller retailers tools to set up online stores. Details are sketchy on Vitamin C, but the idea is for Amazon to target middle-market retailers with a hybrid of the two services.
The code name "Vitamin C," as I understand it, came from an analysis Amazon did of merchant revenue that divided the market into segments from "A" to "E." The "C" in Vitamin C is a reference to the mid-market strategy.
Told about the project, Brian Walker, a Seattle-based ecommerce analyst for Forrester Research, said the idea has potential.
“There is a significant opportunity to serve the middle market online retailer doing between $5-$25 million in revenue," Walker said. “It’s a very fractured marketplace today. It would make sense for Amazon to target that market."
He described Amazon Webstore as a "simple, straightforward" service but said it lacks the flexibility in branding, merchandising, and promotions that many mid-market retailers want.
Asked about Vitamin C, Amazon spokeswoman Patty Smith said, "We don't comment on rumors and speculation about the company."
A couple other ecommerce platform companies are targeting for mid-market online retailers, including ProStores (owned by eBay), MarketLive, Volusion, and others.
Is Amazon's focus on middle-market enterprise customers a sign that its high-level enterprise strategy is faltering? Amazon has provided the ecommerce backbone for Target since 2001, and does the same for U.K.-based Marks & Spencer and other retailers. It has also lost some big customers in recent years, including Toys "R" Us and Borders book chain. A spokeswoman for Target tells me the retailer's current contract with Amazon runs through August 2011.
ERIC ENGLEMAN is senior technology staff writer for TechFlash and the Puget Sound Business Journal, covering online retail giant Amazon.com. Engleman tracks Amazon's increasingly complex business, spanning ecommerce, Kindle, cloud computing, and more. He's been covering technology and other industries for the Business Journal since 2003.
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