AT&T customers report outages with email, Internet access |
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AT&T customers report outages with email, Internet access
We're hearing from some AT&T customers today who are experiencing problems accessing e-mail and the Internet.
It is unclear how widespread the problem is, and a spokeswoman for AT&T said this afternoon that the network is operating properly. She suggested that the problem may be connected to Microsoft's Windows Mobile operating system, but didn't have further details. It does not appear that iPhones -- which run exclusively on the AT&T network -- have been impacted. [Update: Some iPhone users in the comments below and on Twitter are reporting network problems, as well.]
Update March 13, 9:50 p.m.: Here's the latest from the AT&T spokeswoman: "The reported outage in the Washington area has been resolved as of Saturday evening. We apologize for any inconvenience to our customers." Update: The spokeswoman said there was a problem with network equipment in Washington state, which caused the outage here as well as some other locations on the West Coast.
Frank Shaw, vice president of corporate communications at Microsoft, sent a Tweet earlier this afternoon about problems he was experiencing with his phone.
"I talked to AT&T tech support today – they told me there was a WAP outage on the West Coast which was causing the problem," said Shaw in a follow-up email with TechFlash. "This came from their tech support via a chat session at about 3 p.m. today." Shaw said that Internet Explorer was working on his HTC HD2 Windows Mobile phone. However, the Opera browser and email does not.
Others on Twitter also have noted problems, including one Idaho customer who said that the phone registered a "network is busy" message earlier today.
We have an e-mail into Microsoft's Windows Mobile PR to see if they have more details on what is going on. We will update the post when more details emerge.
AT&T has been widely criticized for its poor network performance, though the company has been investing heavily in the network to reduce outages. In fact, the telecom giant is receiving some positive press about how it is handling the droves of iPhone customers who have descended on Austin, Texas for the South by Southwest conference.
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